for the past several days i have been getting TV picture freezing or breaking up
It's the same thing as i have had for years with on demand TV but it's now started to affect normal TV
I have run a test, and what a surprise no fault found as per usual
It only seems to have started about Thursday and seems to have got gradually worse
Trying to watch Sky sports 2 this morning and at times it's completely useless
Whatever happened to being able to just report a fault on line for someone to have a look at? was much easier that wasting god knows how much time talking to india going through pointless tickbox conversations, i mean how stupid are people that they wouldnt try unplugging the TV box before phoning ? I am in and out most of the day and I don't have the time to sit on the phone to an idiot !
Any chance someone can have a check and see if there is something wrong with signal levels or voltages etc ? I know you can look at the superhub remotely so i guess the same applies to the TV box
I'm really sorry to learn about the problems you're experiencing with your TV service recently, I've been able to locate your account and run some tests on the set top box from our end for you.
We're detecting issues from our end and I'd like to arrange for a member of the team to come and take a closer look, if you're available? I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.
Apologies again for the inconvenience caused, we'll talk soon