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pugnaciousd
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Device registration beachball

Hi,

I've just upgraded my broadband package to Include TV - when registering my apple laptop it just spins  - for 3 hours now, likewise for when trying to load any channel.  Of course it's too busy beachballing for me to click on the "beach-balling??" tab at the bottom.

 

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Re: Device registration beachball

Hi pugnaciousd,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with TV Anywhere.

 

At which point during the setup does it fail? Which web browser are you using to access TV Anywhere?

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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pugnaciousd
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Re: Device registration beachball

Thanks for the Reply.

I'm using Safari - everything matches the system requirements and fails either as soon as I click "register this device" or when I choose a channel.

Thanks
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Re: Device registration beachball

Hi pugnaciousd,

 

Thanks for getting back to me!

 

Sky have released a new version of their player as a result of the issues with the previous release.

 

Could you download this new version and see if you still get the same problem?

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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pugnaciousd
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Message 5 of 6
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Re: Device registration beachball

I've updated the Sky thing, but why would it be this? I'm trying to watch TV Anywhere via the virgin website, including channels like the BBC. Devices won't register, programmes won't load, I can't "Chat" to anyone (Try again later, try again later, try again later, try again later, try again later).  Surely there is a better way? My experience of Virgin is thus far horrific.

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Re: Device registration beachball

Hi pugnaciousd,

 

Sorry, I think I've mixed up my response a bit!

 

I've passed this over to our IT team to investigate. As soon as I get a response I'll get back to you.

 

The reference for the investigation is - P008194977.

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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