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I hope you have been well and looking forward to Christmas
I'm sorry to read about the playback and after being able to locate your account and run some tests, the TiVo channels and tuners are running well, however the hard drive is undergoing some faults that would need looking into and possibly replacing.
If you can have a little look inside your Inbox, you'll see I've sent you a Private Message. You can find this at the top right of the page, purple envelope.