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Montana1990
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Default Account

Hi,

I have a problem that I'm wondering if anybody can help me with:

After a recent credit search I discovered that I have a defaulted account for Virgin Media that appears on my credit report. My problem is that this account is from over 3 years ago and I do not remember any account details from this account other than the address. Therefore if I try to call VM, I cannot give the account number that the automated service asks for and I get stuck at the first hurdle. 

It would be greatly appreciated if someone could give me a phone number or email address where I could speak to someone regarding this defaulted account that doesn't require me to remember the account number I had at the time.

Regards

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Re: Default Account

Hi Montana1990,

 

Thanks for your post and welcome to the forums Smiley Happy 

 

You can contact the credit amendments team using the following details:

 

By phone on: 0800 052 0290. They are open Monday - Friday 10:00 - 18:00 and Saturday 09:00 - 13:00. They are closed on Sundays.

 

By post at: 

Consumer Underwriting

Virgin Media

Eagle Court 3

Coventry Road

Sheldon

Birmingham

B26 3RZ

 

Or via Email: ConsumerUnderwritingServices@virginmedia.co.uk

 

The only time they will make a change to the file though is if we've either defaulted the account by mistake or full payment is made. 

 

I hope that helps. 

 

Thanks,

Kath_F
Forum Team

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