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Swinberry
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Da vincis demons s1, ep3 missing

Da vinci's demons, series one, episode three missing from box sets on demand. Please help.
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Forum Team (Retired) BenD_H
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Message 2 of 13
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Re: Da vincis demons s1, ep3 missing

Hi Swinberry,

 

Thanks for the post and welcome to the Community Smiley Happy

 

I'm sorry about the content not being there at the time. I've had a little look here and can see that series 3 episode 3 has been added in SD and HD.

 

Can you have a look now and see if this is the case with you?

 

Take care and all the best Smiley Happy

 

Ben


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Swinberry
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Message 3 of 13
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Re: Da vincis demons s1, ep3 missing

Hi Ben

Thanks for your response. I've not had the chance to look as I'm not yet home, but I suspect it's still missing. Only because you're our talking about series three and I'm talking about series one 😜

But I stand to be corrected. Maybe you had a typo. Will let you know when I'm home!

Thanks pal

J
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Swinberry
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Message 4 of 13
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Re: Da vincis demons s1, ep3 missing

Hi Ben

Regret to say I'm right 😔
Series one episode three still missing.

Thanks buddy

J
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Message 5 of 13
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Re: Da vincis demons s1, ep3 missing

Hi Swinberry,

 

thanks for getting back to us and I'm sorry to hear that this episode of series 1 is still missing.  I'll be happy to help check this out for you.

 

I have checked on the office TV here and series 1 and episode 3 is present and I am able to order ok.  

 

Have you tried powering off/on the box to refresh?  If not, give this a try and see if the episode appears.  If it doesn't then I can escalate this further to one of our fault teams to investigate further for you.

 

Keep me posted, I'm here to help Smiley Happy


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Swinberry
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Message 6 of 13
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Re: Da vincis demons s1, ep3 missing

Hi Collette

Unfortunately it's still not showing up. I'm intrigued that you can see it on your system. I spoke with a chap two nights ago when I called the customer services desk. He was unable to see episode three of series one, just as I am unable to.

If you could escalate please I'd be most grateful.

Thanks

J
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Message 7 of 13
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Re: Da vincis demons s1, ep3 missing

Hi Swinberry,

 

Thank you for checking again Smiley Happy

 

I think I have found an alternative way for you to access this episode.  Can you please follow these steps:

 

HOME > SEARCH & BROWSE > DA VINCI'S DEMONS > SELECT THE SERIES 1 EP 3 AND 'GET FROM ON DEMAND'

 

Can you please let me know if you have found the episode this way?

 

Reason for this is as I was gathering the details needed to escalate to our fault team, I took 2 different paths to find this episode, I found this ok when going through the Search & Browse function.  When I took the path of:

 

HOME > ON DEMAND > TV > ON DEMAND FOR L > ALL BY A-Z > D 

 

This way I found that episode 3 is missing.  

 

There may be a work around for this but I will still escalate this as it should be accessible by the path via On Demand.

 

If you can let me know, I can help further.  Thank you for your assistance Smiley Happy


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Swinberry
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Message 8 of 13
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Re: Da vincis demons s1, ep3 missing

Interesting! Cool. I'll give that a bash tonight. Thanks!

J
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eekily
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Message 9 of 13
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Re: Da vincis demons s1, ep3 missing

Hi,

Sorry to wade in but I have the same issue. I'm only on an M+ package and using the work around you provided won't allow me to watch it as I need to "subscribe". I can watch all the other episodes, just not that one Smiley Sad any suggestions?

 

Thanks

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Message 10 of 13
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Re: Da vincis demons s1, ep3 missing

Hi Swinberry,

 

I just wanted to pop by and see how things are today?

 

I hope all is ok your end.  If not, give me a shout and I can help further Smiley Happy


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