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JamesRW
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Customer services tel number

I am looking to cancel my contract with virgin media & have phoned the customer services tel number on 03454541111 which is advertised as being open 8am til midnight 7 days per week. I went through all the options, inputting my account details only to be told at the very end that the line was closed today & is only open Monday - Saturday. Why advertise that it is open 7 days per week when it is clearly not!

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arrgee1991
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Re: Customer services tel number

You would be best off calling in office hours Monday - Friday to cancel.   Then you get put through to retentions who will make you an offer you can't refuse.  Well they have done with me in the past.

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Superuser
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Re: Customer services tel number

The Retentions department, which is totally UK based, only works Monday to Saturday. All the other CS options put you through to offshore call centres outside of normal UK office hours.

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Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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