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Pullinger
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Constant picture and sound loss after 2 previous visits

For he past 6 months the picture and sound drop out and the screen goes blank, we have had two visits and 2 new boxes but still the fault persists, we purchased a new tv as we thought that was the issue but it has happened on the new one lots of time sometimes for over an hour, we have 2 boxes one TiVo (the faulty one) and a standard HD box that has never dropped out as it's costing over £90 a month it's now becoming very frustrating what can you do??
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jb66
Alessandro Volta
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Re: Constant picture and sound loss after 2 previous visits

Has the HDMI cable been replaced?

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Pullinger
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Re: Constant picture and sound loss after 2 previous visits

Yes, 2 new boxes, new tv and new HDMI
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Forum Team (Retired) BenD_H
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Re: Constant picture and sound loss after 2 previous visits

Hi Pullinger, 

 

Thank you for coming in and posting for the first time Smiley Happy

 

I'm very sorry to learn about the picture and sound loss, I would like to help as it's never the best when hiccups happen like this. 

 

I've been trying to access your account but have been unable to, I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.
 
Stay in touch and have a great day.
 
Ben


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