I see you've just joined us so please accept our welcome to this Forum
Apologies though that it's this issue with 4OD/Samsung smart TV that's caused you to see us out. We are continuing to investigate this and, in the meantime, have a workaround that should ease your vieiwing issues.
Please read my PM to you (small red envelope icon, top left of page) and keep me updated on how you get on.
By the way, if you could provide us with the model of TV you're using we'd be most appreciative.
Apologies that you too are having problems with 4OD. The investigation continues but I'll be happy to offer our workaround to you. I need a few details from you first, to ensure I'm locating the correct account details.
Please reply to my PM (small red envelope icon, top left of page) and I'll see what we can do for you.
The problems reported on this thread are very specific - viewing 4OD content via a Samsung TV (or Roku box) results in the program looping back to the start, or erroring, after the first set of adverts.
I'm not aware of any reported issue with amazon, though if there is no issue on the iPad that would imply the problem possibly lies with the Samsung TV and not the Wi-Fi.
However, the first thing I've done is to test your connection and I note an issue with low SNR on the upstream segment (affecting multiple customers), so I've escalated this to networks for investigation. The fault reference is F004195232 and is fully noted on your account and I'll keep you notified of any updates. You'll probably notice an overall degradation in broadband performance (which will also affect, but not be unique to, wireless connectivity).
Once that fault has been fixed we'll have a better understanding of your Amazon/TV issue. But I would advise that in the interim you ensure your Samsung TV has the most up-to-date software installed :