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ninahurley
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Charged for XL package

Whenever I try and watch Xl tv programs from on demand tv it says I'm not subscribed yet I am paying for XL package on my bills
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japitts
Well-informed
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Re: Charged for XL package

Firstly can you watch any channels that are XL-specific? Try viewing Nat Geo Wild (264 I think) to see whether you have the XL package or not.

 

If you can view this but not the OnDemand section, firstly I'd try a box reboot.(http://tinyurl.com/pkt2pyb if you have a V-HD or V+ box, or http://tinyurl.com/qbuk6n4 for a TiVo box)

 

If these fail to resolve, you're best off either calling into faults-CS or waiting for a forum team member to respond. This may take a few days depending on workload, so if urgent I'd best call in)

 

Hope this helps,

Jon.

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Forum Team
Forum Team
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Re: Charged for XL package

Hi ninahurley,

 

Welcome to the community Smiley Happy

 

I'm sorry to hear that you're having trouble viewing some On Demand programmes.  I'll be happy to help check this out for you.

 

I have carried out some checks with the box and all looks great with the signal and power levels.  all is setup fine from here so you should be able to access all content relative to your package.  

 

How are things looking today?  If you're still getting this 'unsubscribed' error, let me know and I can help further.

 

I'm here if you need me.


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