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ce40
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Message 1 of 14
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Channel not authorised

I'm currently only able to view free to air channels. Despite all channels in my package being shown in the TV guide, i receive an on screen authenticator message. What can you do at your end to fix this, as I see it's a common problem.
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LittleMick73
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Message 2 of 14
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Re: Channel not authorised

Hi phone 150 free from a virgin phone or 0345 454 1111 from any other phone.Regards Micky
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ce40
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Message 3 of 14
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Re: Channel not authorised

I've read other threads where by Virgin have managed to connect with the user and resolve the problem through community chat, so I'm hoping this can be done for me also (hence the post) as feedback from those that have called 150 to get it resolved all generally tend to say that the call centre is a waste of time.

Anyone from Virgin care to step in to help me out? I'm paying for your content, but not receiving it so far.
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ce40
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Message 4 of 14
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Channel problem solved

All channels have returned. Magical.
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acsordas12
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Message 5 of 14
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Re: Channel problem solved

Hello, I am facing the same issue, a lot of freeview channels are not available to watch.. the message on tv says: 'This channel is not authorised.'
Can you please reset what needs to be reset, or if there is anything I can do, please let me know

Thanks.
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Forum Team
Forum Team
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Message 6 of 14
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Re: Channel problem solved

Hi ascordas,

Welcome to the community.

I am sorry to hear that you're getting this error message.

I have carried out some checks remotely and all is looking ok from here.  I have sent a signal down the line, if you can power off/on again to refresh and let me know if this has helped please.  

I'm here to help so keep me posted.

Collette.


Tech fan? Have you read our Digital life blog yet? Check it out


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acsordas12
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Message 7 of 14
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Re: Channel problem solved

Hi Collette,

I have switched the tivo box off and on with the switch at the back of the box, but still getting the same error message..
What could be the problem?

Thanks,
Andrea
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Forum Team
Forum Team
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Message 8 of 14
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Re: Channel problem solved

Hi Andrea,

 

Thanks for getting back to us!

 

I'm sorry to hear you're still having trouble with this.

 

This fault is usually caused by the box not updating properly or a provisioning issue on our end. I've checked your account and I've picked up a potential issue that may be causing the fault.

 

I've sorted this out and sent a signal hit to your box to update it. Could you check your box to see if the change has gone through?

 

Speak soon

 

Josh

 

 


Tech fan? Have you read our Digital life blog yet? Check it out


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Scottash
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Message 9 of 14
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Re: Channel problem solved

I’m also having this problem. TiVo box has my whole package channels available but v+hd box only has free view channels? I’m paying £130 a month for this!
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acsordas12
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Message 10 of 14
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Re: Channel problem solved

Hi Josh,

Unfortunately still experiencing the same.. Could you please look into it further?

Many thanks,
Andrea
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