I'm currently only able to view free to air channels. Despite all channels in my package being shown in the TV guide, i receive an on screen authenticator message. What can you do at your end to fix this, as I see it's a common problem.
I've read other threads where by Virgin have managed to connect with the user and resolve the problem through community chat, so I'm hoping this can be done for me also (hence the post) as feedback from those that have called 150 to get it resolved all generally tend to say that the call centre is a waste of time.
Anyone from Virgin care to step in to help me out? I'm paying for your content, but not receiving it so far.
Hello, I am facing the same issue, a lot of freeview channels are not available to watch.. the message on tv says: 'This channel is not authorised.' Can you please reset what needs to be reset, or if there is anything I can do, please let me know