You can either ring 150 from a Virgin line or 0345 454 1111 from any other line (8am-midnight, 7 days a week) or use the online chat (8am - 8pm Mon-Sat)
Just another VM user trying to help, so no guarantees that my advice will work . If my suggestion is helpful, please mark it as helpful; it may help others. Just want to say "Thanks"? That's the Kudos button.