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Jamie_DB
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Certain HD Channels Breaking Up

Hey guys,

I've recently switched to Virgin in the last month. I haven't been watching many Sky channels as the football has been on BBC and ITV but both Sky Sports News HQ HD(501) and Sky Sports 2 HD (503) have been unwatchable since the start. They seem to breaking up every second with a fuzzy picture and 'jumping' sound on the V Box HD in my bedroom. These are fine on the main TV. The confusing thing is that the other Sky Sports HD channels and the regular SD channels of SSNHQ and SS2 are working fine with no jumping. I've tried resetting the box multiple times but nothing seems to work. Any suggestions? 

Just tried refreshing the channel list and it service not available too Smiley Sad

Thanks in advance Smiley Happy

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Re: Certain HD Channels Breaking Up

HI Jamie_DB

 

Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your TV service at the moment.

 

I've not been able to accurately locate your account to take a closer look at this from our end for you unfortunately. So I'm able to do that, can I ask you to respond to the private message I've sent  with the requested information?

 

You can view the message by clicking the purple envelope on the top right of this page.

 

Look forward to hearing from you

Craig


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