Menu
Reply
  • 154
  • 2
  • 4
richard49
Up to speed
206 Views
Message 1 of 7
Flag for a moderator

Cathup episodes missing

Today I watched Extant, Series 2, Episode 1 on catchup and then found that the next available episode is episode 4?

What happened to episodes 2 and 3?

This has happened with other programes in the past, missing episodes which make attempting to watch the series pointless!

Any ideas as to why episodes are missing?

0 Kudos
  • 7.21K
  • 280
  • 546
Forum Team
Forum Team
109 Views
Message 2 of 7
Flag for a moderator

Re: Cathup episodes missing

Hi richard49,

 

Thanks for coming by and I'm sorry to hear that you're missing 2 episodes of Extant.  I'll be happy to help check this out for you.

 

I have taken a look in the office TiVo® here and we're getting episodes 1, 2 and 3 here ok.  Has anything changed your end since you posted?

 

If you're still missing these 2 episodes, give the box a reboot to refresh things over and let me know if this has helped.  If they are still missing I can check this further for you.

 

Keep me posted, I'm here to help Smiley Happy

 

Collette.


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
  • 154
  • 2
  • 4
richard49
Up to speed
95 Views
Message 3 of 7
Flag for a moderator

Re: Cathup episodes missing

I am now seeing episode 1,5,6 and 7 of series 2 of Extant.

Another thing I find frustrating with the search function is that you obviously start out inputting the letters one by one to spell Extant but Extant doesn't appear in the listing until I get to Extan

By that I mean that after getting to inputting Ext other programs appear starting with Ext but not Extant.

The search feature doesn't seem logical.

0 Kudos
  • 7.21K
  • 280
  • 546
Forum Team
Forum Team
86 Views
Message 4 of 7
Flag for a moderator

Re: Cathup episodes missing

Hi richard49,

 

Thanks for your reply Smiley Happy

 

I will get this investigated for you as to why episodes 2 and 3 are missing.  They are showing ok here in the office so it may be a more local issue.  I have got this escalated to our fault team to check out for us.  It may take a few days but I will get back in touch with oyu with an update as soon as I hear back.

 

Thank you for your patience.  Smiley Happy

 

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
  • 7.21K
  • 280
  • 546
Forum Team
Forum Team
76 Views
Message 5 of 7
Flag for a moderator

Re: Cathup episodes missing

Hi richard49,

 

I just wanted to pop by and see if the programme is now showing for you?

 

If not, can you please confirm the method you use to search for the programme and what you see when you look for the episodes?

 

Thanks very much, I appreciate your help.

 

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
  • 154
  • 2
  • 4
richard49
Up to speed
64 Views
Message 6 of 7
Flag for a moderator

Re: Cathup episodes missing

I went to Home >Search & Discover > Search and entered Extant

From there I went to Episodes > 2 where I can now only see episodes 6, 7 and 8

0 Kudos
  • 7.21K
  • 280
  • 546
Forum Team
Forum Team
28 Views
Message 7 of 7
Flag for a moderator

Re: Cathup episodes missing

Hi richard49,

 

I just wanted to see how things are today?  I can see that a colleague has been in touch with you.  Is all working ok now for you?

 

If you're still having any issues with missing episodes, let me know and I can chase this up for you.

 

Collette. Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos