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dt_matthews
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Catch up unavailable for 5 days

Can anyone offer some advice, I have a vbox that since Thursday has been unable to deliver any catchup services.

I have tried a cold boot, and a reset.

Thanks
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Forum Team
Forum Team
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Re: Catch up unavailable for 5 days

Hi dt_matthews, 

 

Thanks for your post and welcome to the forums. It's great to have you here. 
 
I'm really sorry to hear that you are having an issue with the Catch Up and On Demand content via your Set top box. This isn't what we like to hear and I'm happy to take a look at things for you. 
 
First of all I will need some account details from you as I've not been able to locate account using your Forum Credentials. 
 
I have sent you a private message which you can find by clicking on the blue envelope to the top right side of this page. Once I have your reply I can then help further. 
 
Thanks,
Kath_F
Forum Team

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