Thank you for posting, welcome into the Community, I hope you've had a good look around the boards
I am sorry to read that you have experienced some interruptions on the on Demand services in the home. After having a look at the connection and running tests, it's clear to see that the box is not communitcating with the network. This will need to be looked at by and engineer.
If you can have a little look inside your Inbox, you'll see I've sent you a Private Message. You can find this at the top right of the page, purple envelope.
Speak to you soon and again, welcome into the Community. Ben