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Nbsm1
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Catch up tv freezing & buffering

When I use catch up, my tv freezes x number of times a minute, it's just impossible to watch the missed programme. Router is right next to box, wifi connection, viewing in standard mode. No probs with live tv or recorded programmes. Catch up seems to be particularly bad with channel 4. Better with bbc iplayer. Very frustrating!!
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Re: Catch up tv freezing & buffering

Hi Nbsm1,

 

Welcome to the Community!

 

I'm really sorry to hear you're having trouble with On Demand.

 

I've run diagnostics on your equipment and your signal levels are all looking healthy at the moment. Are you still having trouble with this?

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Re: Catch up tv freezing & buffering

Hi Josh,
Afraid problem persists, both on channel 5 and bbc iplayer, even after I changed video settings to standard quality only.
Ran ookla speedtest, and results are a bit lame: 26 mb download speed, rather than the 50 I'm paying for.
Please check again? My tv is brand new, so that can't be the problem.
Thanks!
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Re: Catch up tv freezing & buffering

PS: yes, signal levels look fine, but download speeds are a different matter...
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Re: Catch up tv freezing & buffering

Hi Nbsm1,

 

Thanks for getting back to me!

 

I'd like to send a technician to check this out for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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