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Registered: ‎17-04-2017
Message 1 of 2 (171 Views)

Catch up not working

I'm a new customer and have been with virgin for 10 days . I came over from a 10 year stint with sky .
My on demand and catch up hasn't worked since I have had my installation .
I have been told it "might" be fixed today .
Doesn't fill me with confidence
I'm in a 14 day cancellation period .
I guess I'm going back to sky tomorrow .
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Registered: ‎18-12-2012
Message 2 of 2 (46 Views)

Re: Catch up not working

Hi Nasamasood

 

Welcome to the Community, I'm very sorry for the problems you're experiencing with your Catch Up service recently.

 

I've not been able to accurately locate your account to take a closer look at this from our end for you unfortunately, if you're still experiencing the issue could you respond to the private message I've sent with the requested information so I can do that? 

 

You can view that message by clicking the envelope on the top right of this page.

 

Look forward to hearing from you

Craig


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