We have had no catch up programmes for a week now, and when I call 150 for assistance, they tell me it will be fixed shortly.
I have asked for a call back from a manager, but this has not happened.
When I called today (Thursday) I was connected to the help desk, but no one spoke, even though I could hear them chatting and laughing in the background.
What has happened to the so called 'service'?
Thanks for posting about this on the community.
I can see this was picked up as a fault in the area so I would like to check if there's been any improvement since your post.
Looking forward to hearing from you
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