Has to be done, on the phone, via online chat, or in writing, as you have to pass DPA restrictions. Via the phone its also an opportunity for VM to give you other options with regards to reducing costs. Retentions lines are only open 8am to 8pm mon-sat.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile