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Ljacobs1952
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Cancelling additonal box

I phoned to make a change to my current plan and in doing so decided to cancel one of my additional boxes leaving me with my main tivo and just one extra box. I forgot to ask at the time but do i have to send the old box back and how will they know which box to cut off?
Any advice would be great (and would save me another phone call)
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Superuser
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Re: Cancelling additonal box

Depends what the extra box is as to whether they want it back, or whether you can take it for recycling.

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Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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Ljacobs1952
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Re: Cancelling additonal box

Its quite an old box but my main concern was how they would know what one to cancel?
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Forum Team (Retired) BenD_H
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Re: Cancelling additonal box

Hi Ljacobs1952,

 

Cheers for the post and coming to the Community for the first time Smiley Happy

 

There has been a bit of a change up in what we would like to have back but if you can tell me what you have swapped then I can give you a more specific answer Smiley Happy

 

I know that the older boxes aren't something to worry about and would recommend recycling them safely but it's best to check Smiley Happy

 

Get back to me when you can. 

 

Ben


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