Have just rang to give 30 days notice to leave Virgin. Have priced up BT and is a lot cheaper. If I had any problems joining BT, could I un-cancel my notice to Virgin within 30 days and stay on my current package? Thanks
Thanks. Have only ever used Virgin, for over 20 Years. Had just been given a cheaper price for what I thought was my same package but after checking my new contract email, it apparently isn't. Have had my old V+ box omitted. Have priced up BT which would be cheaper but just worried about changing over and if I decided against BT I could stay with Virgin ( within my 30 days notice given)
I have had a disconnection email and also a text saying that I can keep the equipment ( Tivo and V+ boxes) in preparation for my services being disconnected next Month. If I did decide against joining another Company for whatever reason, could I contact Virgin Media and expect to reinstate my package?
If you decide you want to stay up to your disconnection date- cushty, they will stop the disconnection.
If you beyond the disconnection date and decide you want VM back, it will be more complicated. You will likely be sent a NEW quicksart pack, which will include a HUB3. You will be on a new contract, with a new minimum term, unless you opt for one of the new 30 day rolling contracts.
What WILL happen, as with most ISP's, depends on how efficient the guy/gal on the other end of the phone is. If you want some free advice, deal ONLY with onshore retentions, as your situation is more complicated than a straight new contract.