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Banger276
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Message 1 of 21
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Cancel TV

Hi I want to cancel my TV services when I have done this will I still be able to get normal channels ?
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Superuser
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Re: Cancel TV


Banger276 wrote:
If i cancel will I still get the basic channels like bbc1,bbc2,itv,c5 and c5?

No as previously stated






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Superuser
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Message 2 of 21
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Re: Cancel TV

Virgin TV is a paid service only. If you cancel it, then the Virgin TV box will stop working completely.

So you'll need to connect your TV to a roof aerial or other method of receiving TV channels.
**********************************
I work for Virgin Media - but all opinions posted here are my own
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av-115
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Re: Cancel TV

You can also downgrade to "Player TV" which has a very similar channel line-up to Freeview. This will mean re-contracting for another 12 months. Ring up 150 and use the option for "thinking of leaving us" as this is the UK based customer service team who are best placed to help.

--------------------------
TV: XL TV + Sky Sports (V6 & V+ HD)
Broadband: VIVID 200
Phone: Talk Unlimited
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Banger276
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Message 4 of 21
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Re: Cancel TV

If i cancel will I still get the basic channels like bbc1,bbc2,itv,c5 and c5?
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Superuser
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Message 5 of 21
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Re: Cancel TV


Banger276 wrote:
If i cancel will I still get the basic channels like bbc1,bbc2,itv,c5 and c5?

No as previously stated






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Forum Team
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Message 6 of 21
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Re: Cancel TV

Hi Banger276, 

 

Thanks for your post Smiley Happy

 

When you cancel the services, the signal coming in to the house will go off so all that will appear on the screen will be an error message. 

 

The box will more than likely have to be returned to us as well. 

 

Is there any reason why you were looking at cancel? 

 

Come back and let us know.

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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Banger276
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Message 7 of 21
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Re: Cancel TV

Okay. Just wanted to save som money as we don't use broadband and just want basic channels
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Forum Team
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Message 8 of 21
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Re: Cancel TV

HI Banger276

 

Thanks for getting back to us, if you're still looking at doing this I'd recommend giving our team a call on 150 from any Virgin line or 0345 454 1111 from any other so we can clear security to clear security and discuss your specific available deals that don't have TV service. 

 

We'd love to hear how you get on and we'll be here should there be anything we can assist with moving forward.

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide


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roy5051uk
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Message 9 of 21
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Re: Cancel TV

I am also thinking of cancelling my TV package.  I currently have TV Player, which is free, I believe, and a Tivo box which costs me £5 per month.  I know that if I cancel, I will have to reconnect my aerial and will get Freeview TV.

I also have 100Mbps broadband, landline and calls.

My question is how much will my monthly cost be reduced by if I cancel the TV?  And will I have to pay a charge for cancelling it early (my current contract expires in June 2018).  I have written to Virgin with these questions and had a useless reply, giving no answers at all, just referring me to the telephone number.  I specifically asked for a letter in reply because of my deficient hearing, but they took no notice.  And the Chat Line is always busy.

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Superuser
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Re: Cancel TV

The costs will be dependant on your current bundle.

You are no doubt currently contracted to all 3 services, so if you drop one the price of the other 2 could increase significantly. As long as you remain a Virgin customer you should not pay disconnection fees, but you will lose any loyalty discounts currently applied to your package.

The best people to talk to are Retentions. They are UK based & have the best deals on offer, as they are potentially dealing with people looking at leaving for another provider. Give them a call on 150 option 1 then 4 then 5. Calls to billing or sales will most likely go to offshore call centres so I should avoid them.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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