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ad13025
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Can I return V Box and WiFi router to a Virgin Media store?

Can I return our router etc to a Virgin Media store? I've been told to return it there instead of to a Collect+ point, but this doesn't seem right? Virgin Media have sent us a box and bag to return them in, however there were no instructions of how to a construct the box and I don't want to incur a fine. Any help greatly appreciated, I realise these are very basic questions!

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Re: Can I return V Box and WiFi router to a Virgin Media store?

Hi ad13025,

 

Welcome to the community and thanks for posting. I'm sorry to hear about the confusion with returning the equipment.

 

You'd need to return the equipment to your nearest Collect+ store. Please click here and enter your postcode for a list of the closest stores.

 

Please let us know if there's anything else we can help with.

 

Thanks


Rich
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Re: Can I return V Box and WiFi router to a Virgin Media store?

Hi ad13025,

 

Welcome to the community and thanks for posting. I'm sorry to hear about the confusion with returning the equipment.

 

You'd need to return the equipment to your nearest Collect+ store. Please click here and enter your postcode for a list of the closest stores.

 

Please let us know if there's anything else we can help with.

 

Thanks


Rich
Forum Team
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