Hi there Jjaney,
I am very sorry for any issues experienced, in no way do we want to lose your custom.
You can speak to a member of our team on 150 free from any Virgin landline or 0345 454 1111 on any other line.
Alternatively, you can chat to our online team via: [Contact us].
I cannot guarantee that this will be answered by a UK agent, as our calls are directed where necessary.
I am also more than happy to answer any queries that you may have.
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