I'm sorry to hear one of your boxes isn't working at the moment. I'll be happy to help check this out for you.
Can you please tell me a bit more about what exactly is happening?
Can you please tell me which box is affected? I know you mentioned it's the downstairs box, I see you have different types, if you can tell me which one is affected this will help me look into this further for you.
I'm here to help so keep me posted
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