Since mid April, TV service has been breaking up. Several Engineers have been, all saying the cable is a long way from the Cabinet box and needs to be re pulled. A Construction crew could not find the T in the road. so after a few weeks they installed one. Now waiting for the cable to be pulled to the house.
We have rang and spoken to representatives on the helpline, were promised that "a manager will ring" and only 1 has a long time ago.
Been with this company and its predecessor for 16 years. Up till now the service has been good, but when a new cable is required your contractors seem to be letting you down with bad service. Add to the mix with complete lack of information and customer care.
Thank you for joining the Community and thank you for coming in to let us know about the re pull.
I'm very sorry that this has taken longer than expected, I can imagine it is a complex procedure but don't want to make excuses, the last thing we want is for you to be waiting more than what's necessary.
I would like to check the account and any notations that may explain the result here but have been unable to. I would need some additional information and would like to ask if you can check your 'Inbox'? I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.