I got Virgin Media for the first time in October 2016. I was very impressed with the 201mbps I was receiving but the internet speed seems to have bottomed out now at 12 mbps which is a huge drop. I also got the TV. The Tivo box is very slow and doesn't seem to react well to scrolling through shows or finding items on demand. I often have to turn the unit off and back to when it freezes. Today I have a new error code, C501. I no longer have any on demand or catch up facilities. I have tried a restart of TV and internet but it didn't help. What can I do about these issues? I don't feel like I am getting value for money at the moment and my son is on the verge of a melt down because we cant watch Thomas and Friends. Thanks, Nic.
Thanks for the post. The issue didnt really resolve itself so i called virgin and they highlighted the same fault you mention in your post but said some of the other symtoms i was suffering was due to the age of the technology. I have now upgraded to the tivo v6 which was released just after i signed up. It is so much better. Its faster to browse and load up netflix etc and even simple things like changing channel seems less of a struggle for this box which compared to the last box is a god send. I was worried i was going to be tied in to a contract with poor service but the guy that helped ne out was amazing. I think he was suprised that i didnt lose my temper but he tried his best to sort my issue and thats what customer service is avout. Sorry this turned in to a speech but its rare you get things to work in your favour these days.