Please use the Search feature before starting a new thread To thank or if you Like a post, use the Kudos +★button.↘ If it's an answer to your query, click Options. ↑ Finally, if all else fails, take a deep breath and remember there's more to life than the internet and TV!
Welcome to the Community, I'm very sorry to learn about the problems you've been experiencing with your TV service recently.
I've not been able to accurately locate your account to take a closer look at this from our end unfortunately. So I'm able to do that, could you respond to the private message I've sent with the requested information?
You can view the message by clicking the envelope on the top right of this page.