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Registered: Friday
Message 1 of 4 (42 Views)

Brown box broken

Good morning, the brown box outside of our property is broken and off the wall exposing the cables.  How do we get this fixed please? I have tried calling 150 but none of the options appear to be relevant to the problem.....

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Rising star
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Registered: ‎24-11-2015
Message 2 of 4 (33 Views)

Re: Brown box broken

Hi choose the TV faults route.Regards Micky
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Message 3 of 4 (28 Views)

Re: Brown box broken

Thanks Micky, but I tried that and just got automated instructions on how to re-start the virgin media box 😕

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Forum Team
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Registered: ‎04-07-2016
Message 4 of 4 (7 Views)

Re: Brown box broken

Hi Karen04,

 

Welcome to the Community!

 

Really sorry to hear the Omni box has broken.

 

I'd like to arrange for someone to replace this for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


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