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Jamlid
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Broken TV remote and superhub 2

Firstly I'm sorry if this is posted in the wrong section. I have a broken superhub 2 (my daughter knocked into the table and the router went flying). The router does come on but it's now no longer securely sealed and the Internet / WiFi now has become very intermittent. The sides occasionally need pushing in as when moved the routers lights go off and loses power.

Also my remote for the Samsung Virgin Media set top box is knackered, this was accidentally damaged (on a sepatate occasion) . Does anyone know who the best person / department is to speak to regarding replacements?

Many thanks
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Jamlid
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Re: Broken TV remote and superhub 2

Well I guess my subscription is due to expire, I guess it's a fond farewell to VM. the above did happen recently, but I was hoping some sort of response from VM, or either the moderators or admin.
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Superuser
Superuser
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Re: Broken TV remote and superhub 2

Expecting a reply on a forum within 4 hours on a Saturday evening is ambitious to say the least, like anything else with Virfin media you phone up and ask, select the faults option TV faults for the remote






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Jamlid
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Re: Broken TV remote and superhub 2

Thank you.
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Jamlid
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Re: Broken TV remote and superhub 2

I signed up, and being a customer I would expect a response from the relevant person / department being as they set this forum up. And I think I have a right to expect a decent response being that I pay VM 90 pound per month. I would expect an an answer within 1 hour.
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jb66
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Re: Broken TV remote and superhub 2

If you want a fast response then choose the correct method of communication for a fast responce which would be the telephone.

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Jamlid
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Re: Broken TV remote and superhub 2

Thank you I will do tomorrow, many thanks for all of your help. May save some money now.
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Superuser
Superuser
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Re: Broken TV remote and superhub 2

Welcome to the forum.

This is a community forum, not the primary support vehicle which remains, as stated in the forum guidelines, the telephone.
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Moderator
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Re: Broken TV remote and superhub 2

Hi there Jamlid, 

 

I'd like to welcome you to the forums, and start by saying I'm sorry to hear that you're having issues with both your SuperHub, and the remote control. 

 

With regards to the remote control issue, I'd have to advise you to give us a call on 150 or 0345 454 1111 so we can pass security with you and order a replacement to be sent out. We do have a post at the very top of our TV board detailing this ( Click here to see the post )

 

With the SuperHub issue, we can certainly look into this for you, please make a post on our Broadband boards where one of the broad band specialist can take a look at things for you - Here's a link to our Broadband board. However, as Ernie_C has stated, this is a community forum, whilst the Forum Team do work on these posts, the members of our community will normally get here quicker, should your fault be of an urgent nature, then it's always best to give our faults department a call on 150 or 0345 454 1111. It may take a few days to get an answer on the forums. 

 

Apologies once more

 

Huw


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