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phammo7
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Broadband hub affects tv picture

does anyone have trouble with broken picture, lines on ty screen due to broadband hub next to tv ?

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Re: Broadband hub affects tv picture

Hello phammo7,

 

Thanks for posting in the community.

 

I have not heard of this issue before, have you tried moving the hub away from the television to see whether this still happens?

 

Looking forward to hearing from you

Rose
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Re: Broadband hub affects tv picture

Seems better in a different position but still get occasional pixellation on screen.

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Re: Broadband hub affects tv picture

Thanks for getting back to me.

 

The hub shouldn't affect the picture in any way, all I can think is that perhaps the coaxial (white) cable is loose at the back of the Virgin box. Can you check this is secure for me and if it's still happening I would like to arrange for a technician to take a closer look.

 

Speak to you soon 

Rose
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Re: Broadband hub affects tv picture

I have checked all cables are secure . 

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Re: Broadband hub affects tv picture

Hi phammo7,

 

Thanks for coming back to us on this. Just before we look at booking at engineer, I have noticed that your TiVo® has been online for quite some time. It has built up a few timeouts so we need to clear these. 

 

Can you turn the TiVo® off at the mains and leave off for 5 minutes. Turn back on and wait for it to be back online and working. 

 

Do you notice any thing different with the picture or are you still getting the same issues?

 

Come back and let me know. 

 

Thanks,

Kath_F
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phammo7
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Re: Broadband hub affects tv picture

How often should it be turned off at mains?
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