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lc2111
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Box turns off

My Virgin box turns off randomly. Happened 3 times tonight in half an hour. Also why do I have certain channels and then they disappear a couple of weeks later? 

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Superuser
Superuser
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Re: Box turns off

May be either a box problem or signal issues. Give faults a call on 150 from your Virgin phone & they will investigate.

Some channels appear on a special promotion from the channel owner for a short amount of time. The only way to get them permanently is to subscribe to the pack they are normally included in.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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Forum Team
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Re: Box turns off

Hi lc2111, 

 

Thanks for your post and a big welcome to the forums. I'm sorry to hear that you have been having an issue with your box rebooting. 

 

In order to help you with this I'll need to go into the account and check a few things. 

I have been unable to locate your account and need some information from you so that I can resolve this issue.

 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Speak soon,

Kath_F
Forum Team

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