Ring Customer services on 150, they will sort things there end.
Welcome to the Community, I'm really sorry to learn about the problems you're experiencing with your TV service lately.
I've not been able to locate your account to take a closer look at this for you, to allow me to do that would you be able to respond to the private message I've sent with the requested information?
You can view the message by clicking the envelope on the top right of this page.
We'll talk soon
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Thanks for this information Leomax
I've been able to run some tests on the set top box from our end and we're detecting some errors, as a result I'd like to arrange for an engineer to come and take a closer look, if you're available?
I've sent you information regarding the appointment in a private message.