Hi there Wkirstie,
Firstly I'd like to welcome you to the forums and say that I'm really sorry to hear that you've been experiencing an issue with your set top box displaying the stop message.
I've run some testing on the account and have some further questions for you, so I've sent you a private message.
Please look to the top left of this page where you'll see a red envelope icon, click on this and you'll see my message.
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