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Box getting stuck on LD40

Few days ago I had a virgin engineer to look at our second box in the bedroom, a V+ box, which was stuck on LD01. He arrived, took a look, replaced the box, booted it up and it worked and left, I thought this was the end of it! Since then the new box is getting stuck on LD40!! I have worked out it is an issue with the White cable. I've tried to tighten it, wiggle it, and have unplugged and replugged the box in a couple of times, sometimes it works for a bit then turns off and shows LD40 again! Do I need an engineer again or is it something we are doing wrong??
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Re: Box getting stuck on LD40

Hi Paula3,

A warm welcome to our community Smiley Happy

I'm sorry to hear that you're getting this error so soon after the box was swapped.  If there is some loose cabling then I will arrange for an engineer to call back round and get this sorted for you.

I will be happy to arrange this with you and will pop the details in a private message.

Look for the  icon above.

Collette Smiley Happy

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