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Colin5
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Booking an engineer online

I need to book an engineer online, I've done it before but can't seem to find the page that it's done from. I'm getting constant TV picture pixelation/freezing and it's been happening for weeks now, I'm just getting fed up of it. I've tried running the service test online but that doesn't show anything and there's no link to book an engineer on there. I pay good money and the fee goes up and up every few months only for me to get a poor service like this, I sometimes wonder what's the point of staying. And yes I have checked all the cables and they're fine.

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jamesofmerton
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Re: Booking an engineer online

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Colin5
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Re: Booking an engineer online

I've tried that page many times but it doesn't give me the option of booking an engineer.

It seems I'm just wasting my time with this **bleep**

 

[MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]

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Superuser
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Re: Booking an engineer online

You should be able to do it online through the Service Status page:

https://my.virginmedia.com/faults/service-status


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Forum Team
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Re: Booking an engineer online

Hi there Colin5,

 

Really sorry to hear about the fault experienced.

 

I'd like to help with this.

 

I've had a look at your account and the equipment is currently showing as offline. Was this switched off manually?

 

Speak to you soon,

 

Nat_J


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Colin5
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Re: Booking an engineer online

Message from  on Tuesday

 

Hi Colin5,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your TiVo®.

I've tried running remote tests to your TiVo® but getting no response from the box. 

I'll run testing on the box tomorrow morning between 8am and 10am, please verify that your equipment is powered on.

 

Kind regards,

Terri

Virgin Media Forum Team

My reply on Tuesday night

I'll have to leave the box on overnight then because I'm usually just getting up at that time or thinking about getting up

So I left the box on overnight and all day for them to scan, so did they actually scan it or was she just bluffing?

I'm just fed up of this, it seems you just don't care, it's like trying to get blood out of a stone. If I leave it on for you to scan you won't even bother and then someone else will come along with another scripted  response and I'll end up going round in circles.

Why don't you just send an engineer out?

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Forum Team
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Re: Booking an engineer online

Thanks for getting back to us Colin5,

 

I've had another look at the equipment and this is still currently showing as offline.

 

I believe that this is therefore a problem with the hardware.

 

I'd like to arrange an engineer appointment for this.

 

I've responded to your private message so that we can get this sorted for you.

 

Hope to hear back from you soon,

 

Nat_J


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Colin5
On our wavelength
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Message 8 of 9
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Re: Booking an engineer online

TV is still pixelating, how do you expect me to watch that?

TV Pixelation.JPG

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Forum Team
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Message 9 of 9
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Re: Booking an engineer online

Hello Colin5,

 

Sorry to learn this is still ongoing.

 

I would like to arrange for another technician to look into this further for you so if you click on the purple envelope at the top right of the screen you will see another message from me with appointment times.

 

Speak to you soon

 

 

Rose
Forum Team


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