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Mroder
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Blue heart flashing

Hi, we've just had virgin installed and I've noticed there is a blue heart flashing on the box upstairs. I also can't access on demand from thisbox?

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Superuser
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Re: Blue heart flashing


Mroder wrote:

Hi, we've just had virgin installed and I've noticed there is a blue heart flashing on the box upstairs. I also can't access on demand from thisbox?


This is normally down a signal issue. Is the coax cable firmly connected to the kit and wall point? Tried rebooting the kit yet?

If it still misbehaves after tightening the cabling and doing a reboot. A member of the Forum Team would be able to look into it for you, one of them will respond to your topic in up to three days. Or for a speedier resolution, pop a quick call into 150 from a VM phone / 0345 454 1111 from any phone -> confirm any details if prompted for them -> once in the main menu go with option 2 (faults) and report a TV fault. Ask them to look into it. If it is a signal issue, an engineer appointment would be required either way. If it faulty kit, they may be willing to send out a replacement rather than book in an engineer appointment.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Superuser
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Re: Blue heart flashing


Mroder wrote:

Hi, we've just had virgin installed and I've noticed there is a blue heart flashing on the box upstairs. I also can't access on demand from thisbox?


This is normally down a signal issue. Is the coax cable firmly connected to the kit and wall point? Tried rebooting the kit yet?

If it still misbehaves after tightening the cabling and doing a reboot. A member of the Forum Team would be able to look into it for you, one of them will respond to your topic in up to three days. Or for a speedier resolution, pop a quick call into 150 from a VM phone / 0345 454 1111 from any phone -> confirm any details if prompted for them -> once in the main menu go with option 2 (faults) and report a TV fault. Ask them to look into it. If it is a signal issue, an engineer appointment would be required either way. If it faulty kit, they may be willing to send out a replacement rather than book in an engineer appointment.

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Forum Team (Retired) BenD_H
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Re: Blue heart flashing

Hi Mroder, 

 

Thank you for coming in and choosing to have your services with us Smiley Happy

 

I am very sorry to learn that the TiVo's not been working as it should, that heart indicates an issue. I have checked and can see an SNR (Signal to Noise Ratio) issue F004525431 with an estimated review date of 24th June 2016.

 

I am sorry for the inconvenience and if you can bump this thread closer to the date I'll be with you again. 

 

Thank you. 

 

Ben


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