• 1
  • 0
  • 0
Joining in
Message 1 of 2
Flag for a moderator

Billing query following package change.


I've just changed my package from TV XL to TV M +.

on your notification of change I see I am being charged still for premiership plus although that (I.e. BT sport), is not available on M+. Is this an error on your part? Can you let me know please




0 Kudos
  • 7.16K
  • 306
  • 1.26K
Forum Team
Forum Team
Message 2 of 2
Flag for a moderator

Re: Billing query following package change.

Hi Paulkus

Thanks for popping your post to us here. It's great to have new faces here Smiley Happy

The premiership plus code is a legacy non charging code that still appears on some of our customers statements.  There has been no charge for this since the early 'noughties' when we were running this campaign.

My apologies if the code caused you any concern. 

If you need any other support here please just let us know.

Thanks again.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos