Are Virgin TV generally rubbish at customer service. They couldn't install my service on Saturday, didn't call me to rearrange and when I call them 4 days later they tell me I have to wait a month. They are a joke.
[MOD EDIT: Subject heading changed to assist community]
I'm so sorry for the problems you've experienced in getting your services installed recently.
I've not been able to locate your account to take a closer look at this from our end for you unfortunately, If you'd like me to do that, just respond to the private message I've sent with the requested information?
You can view the message by clicking the envelope on the top right of this page.