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Rigid_Digit
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BBC1 not working

BBC1 (on channel 101) is showing nothing.

BBC1 HD (channel 108) and all regional variants (800 and something) are working fine.

Known problem or have I broken something?

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Re: BBC1 not working

Hi there Rigid_Digit, 

 

I'm really sorry to hear that you were experiencing issues viewing BBC1 on Thursday evening, this must've been really frustrating. 

 

I've run some testing on your connection and I don't see any issue that would cause this for you, could you please let me know if you're still experiencing this fault?

 

Should this still be causing you an issue, please reboot the set top box, and allow upto 10 minutes for things to start back up. 

 

I'd love to hear more about this. 

 

Cheers and apologies again. 

 

Huw


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Rigid_Digit
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Re: BBC1 not working

Did the "unplugging and turn back on again" thing twice.

First time (Friday morning) had no effect.

Second time (Saturday morning) and all is working again.

 

Can only assume that there was some software/update glitch thingy that caused BBC1 (only on 101) to disapepar, but everything else was fine.

A restart did the job

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Re: BBC1 not working

Hi Rigid_Digit,

 

Thank you for getting back to us with an update and I'm pleased to hear that the BBC1 channel is working again for you Smiley Happy

 

Should the issue with this channel re-occur, don't hesitate to give us a shout if you need us.  We're here to help.

 

All the best Smiley Happy


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