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Sutton1972
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Message 1 of 21
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BBC shows missing on CatchUp

Hi

Is anyone else experiencing problems with the Catch Up? I am missing all BBC programmes since Friday afternoon, either via the catch up screens or directly via the BBC Iplayer. I tried calling technical help in India, or wherever it is abroad, but they did not seem to know what was going on, and the UK technical help is closed today. I already restarted the box.

Many thanks

 

 

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Superuser
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Message 2 of 21
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Re: BBC shows missing on CatchUp

Sounds like an issue loading them, possibly.

I assume if you're relying on catch-up you don't have a recording capable box?


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
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Flossy744
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Message 3 of 21
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Re: BBC shows missing on CatchUp

Same thing here.

No BBC Catch up programs from last Thursday evening.

Please sort it Virgin before there is a divorce hereSmiley Wink

Just checked my service status and below is what it said, but don't always believe the fix date and time that can change like the wind, but at least they are aware.

You may be missing some BBC channel content on TV Catch Up, On Demand or TV Choice service at the moment.
 

We have identified the problem and an engineer is on their way.

Fix estimate
02   January 19:00
 
Get issue updates

 

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Superuser
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Message 4 of 21
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Re: BBC shows missing on CatchUp

Which box are you using?


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
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Flossy744
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Message 5 of 21
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Re: BBC shows missing on CatchUp

I have a Vbox HD

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Superuser
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Message 6 of 21
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Re: BBC shows missing on CatchUp

One of these?


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
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Flossy744
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Message 7 of 21
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Re: BBC shows missing on CatchUp

Yes that's exactly the same box we have.

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Superuser
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Message 8 of 21
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Re: BBC shows missing on CatchUp

Then frustratingly it may be a wait for a day or so to see if things get loaded, hopefully the Forum Team will spot this in due course.

Were it a recording box, I'd have asked the usual question as to why it wasn't recorded in the first place.


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
    Please use the Search feature before starting a new thread
To thank or if you Like a post, use the Kudos +button. If it's an answer to your query, click Options.
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Flossy744
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Message 9 of 21
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Re: BBC shows missing on CatchUp

it is frustrating as this happens numerous times a year !!!!!!!!

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Uschifyfa
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Message 10 of 21
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Re: BBC shows missing on CatchUp

Virgin need to get this sorted - as you have stated this happens far too frequently. The fix time has now been put back to 23:00 !

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