We are paying for services not being delivered again and again even when you try to contact Virgin it is nigh on impossible. For weeks now we have had no catch up or on demand TV, the emails are very hit and miss due to the stupid message 'we're doing work on our site etc' My 5 year old grandson would have sorted things out quicker. Virgin would never think of giving us discount for this appalling lack of service. We are definitely switching to Sky after many many years with Virgin.
I'm really sorry for the problems you're experiencing with your TV service recently, I've located your account to run some tests on the set top box and we're not detecting any errors with the TiVo at the moment.
I hope that means that things are working as they should? If not, are you able to access any of the On Demand or Catch Up content or is it giving you an error message for all content?
For 3 weeks now for days on end I have had no catch up, on demand or been able to play my recordings. At best the service is very random and more often than not isn't working for hours. The email service is hit and miss. I'm sick of being told ' sorry we are working on the site -----' and 'sorry for the inconvenience' This really is beyond a joke Virgin must be laughing all the way to the bank whilst we mugs pay for services we just aren't receiving.
I get the same message for all the TV faults. 'This service is temporarily unavailable please try later'. There is a 'phone number to call or go to settings which tells you to switch off and start again.