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roystonvasey
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Ash v Evil Dead not available on standard defintion?

According to all the press releases this series (AVED) was supposed to be available HD to XL packages and in SD to >more plus customers via on demand. (I'm M+).

However if you click on the yellow star highlighting AVED on main Tivo menu you just go to the HD version and it says unsubscribed, for me.

If you go into SEARCH and type in AVED it brings up the individual episodes and if you click on each one you then get to see both HD and SD options.

However when I click on the SD option it says On demand is temporarily unavailable and in the botttom right of the screen there is a yellow code 6167/vm1.

When I check service status it says all is well except for apps and games.

 

Can someone at virgin check this out please.

 

Thanks

 

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Re: Ash v Evil Dead not available on standard defintion?

Hi roystonvasey,

 

Thanks for coming by Smiley Happy

 

I just wanted to pop by and see if this is still an issue today with the Ash V Evil Dead movie not being available through certain paths.  

 

If this is the case, please let me know and I'll be happy to check this out with you.  

 

I look forward to hearing from you Smiley Happy

 

 


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roystonvasey
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Re: Ash v Evil Dead not available on standard defintion?

Hi
Thanks for replying !

Yes still can't access it. Get same error code. Someone else had same problem on forum too.
Can you fix it please.

Thanks
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Re: Ash v Evil Dead not available on standard defintion?

Hi roystonvasey,

 

Thanks for getting back to me Smiley Happy

 

I'm sorry to hear that you're still getting this error.  This has been escalated to our fault teams to look into for you.  

 

This should be sorted in the next couple of days.  If by the end of the week this isn't resolved, come back to me and let me know.  We're keen to resolve this, keep me posted on how you get on.

 

Cheers Smiley Happy


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roystonvasey
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Re: Ash v Evil Dead not available on standard defintion?

Hi Colette

Coming back as requested.

Still getting error message 6167 so nobody has fixed access to standard definition Ash V evil Dead yet.

Please chase them up I'd like to see it this year preferably!Smiley Very Happy

 

Many thanks