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VMViewer
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Ash v Evil Dead not available on More, M+ or L packages

Ash Vs Evil Dead is a much trumpeted Virgin Media exclusive "available to everyone in More TV and above and in HD to TV XL subscribers" however whilst it appears in the Collections menu for XL customers it isn't listed there for More, M+ or L customers.

You can fiddle around with the Search to find it but when trying to play the SD versions you get "On Demand is Unavailable" with error code 6167/VM1 and as expected if you try to play the HD versions you get "Unsubscribed".

Please can someone at VM sort this out... it has been over a week now.

 

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roystonvasey
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Message 2 of 9
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Re: Ash v Evil Dead not available on More, M+ or L packages

I posted the same on Thursday, but haven't had any response at all from Virgin Community staff. Strange when you think this is their gold star programme.
I also spoke to the Indian call centre twice, was cut off the first time then told it wasn't available in SD but after explaining politely that it was, they then said it would be "sorted in a few hours but maybe give it a few days". Quality!
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Message 3 of 9
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Re: Ash v Evil Dead not available on More, M+ or L packages

Hi VMViewer,

 

Thanks for coming by Smiley Happy

 

I'm sorry to hear that you've had trouble accessing the Ash V Evil Dead movie.  I'd like to help check this out with you.  Is this still happening today?

 

If so, let me know and I can check this further for you.  Keep me posted Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


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Message 4 of 9
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Re: Ash v Evil Dead not available on More, M+ or L packages

Hi Collette,

Yes still the same problem today, as reported by another user too.

Please could you investigate.

Thanks

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Message 5 of 9
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Re: Ash v Evil Dead not available on More, M+ or L packages

Hi VMViewer,

 

Thanks for getting back to me.  This has now be escalated to our team to get sorted for you.

 

Hopefully this should be resolved in the next few days.  If by the end of the week this hasn't resolved, get back to me and let me know and I can chase this up for you.

 

Thank you for your patience, keep me posted Smiley Happy

 

 


Tech fan? Have you read our Digital life blog yet? Check it out


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Message 6 of 9
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Re: Ash v Evil Dead not available on More, M+ or L packages

It still isn't available in SD, with error code 6167.

Poor service.

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Message 7 of 9
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Re: Ash v Evil Dead not available on More, M+ or L packages

Hi VMViewer

Thanks for getting in touch and my apologies that you're currently unable to view this via your On Demand service.

We have had this reported and the estimated fix for this is tonight (Tuesday 15th Dec)

If you could keep an eye on this for me and get back to me if you're still unable to view this by tomorrow, we can take a further look into it again for you if that is the case.

Please keep me posted and let me know if there's anything else I can help with.

Kind regards

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 8 of 9
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Re: Ash v Evil Dead not available on More, M+ or L packages

Hooray, this is finally fixed!

Thank you.

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Message 9 of 9
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Re: Ash v Evil Dead not available on More, M+ or L packages

Hi VMViewer

I'm very glad to hear it's all working as it should be for you Smiley Happy

Thanks for getting back to us and letting us know it's been resolved. I appreciate it!

If you need any further support here just keep in touch and drop a post our way Smiley Happy

Cheers

Karen

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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