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MarcusF
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Ash V a Evil Dead S2

Was really looking forward to Ash vs evil dead s2 after really enjoying the first series, however the sound on episode 1 was appalling making it almost unwatchable. Really needs sorting or a work around! Don't ruin a good thing VM.
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Message 2 of 26
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Re: Ash V a Evil Dead S2

Hi MarcusF,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with On Demand.

 

Is it just the sound that's affected or is there issue with the picture too? What sort of issue do you have with the sound (crackling/ generally poor)? Have you noticed it happen with any other programs, live or On Demand?

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


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Message 2 of 26
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Re: Ash V a Evil Dead S2

Hi MarcusF,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with On Demand.

 

Is it just the sound that's affected or is there issue with the picture too? What sort of issue do you have with the sound (crackling/ generally poor)? Have you noticed it happen with any other programs, live or On Demand?

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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MarcusF
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Message 3 of 26
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Re: Ash V a Evil Dead S2

No issue with the picture but the sound is very up and down. The action sequences are very quiet, with the dialogue sections very loud. It is very off putting.

I have never had any issues with on demand tv before.

I believe there were similar issues with the 1st series of Ash V Evil Dead when it was first available. However I can't verify that as have only watched that series recently and the sound was fine.
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Re: Ash V a Evil Dead S2

Hi MarcusF,

 

Looks like it might just be a bad asset that's been uploaded.

 

I'd like to get this sent off to the asset team but I can't seem to find your account. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details from you.

 

I just need your account details to pair with the report I send off.

 

Speak soon Smiley Very Happy

 

Josh


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Re: Ash V a Evil Dead S2

Hi MarcusF,

 

Awesome, thanks for the details!

 

I've reported that to the asset team. Keep your eyes on it over the next few days and they should get a new copy uploaded.

 

All the best Smiley Very Happy

 

Josh


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MarcusF
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Message 6 of 26
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Re: Ash V a Evil Dead S2

Will the new episodes have the same issue as they come out?
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Re: Ash V a Evil Dead S2

Hi MarcusF,

 

It's very unlikely. Usually issue like this affect one particular episode and can be rectified easily.

 

If you do notice anything wrong with any of the other episodes, just give me a shout and I'll take another look (hopefully you won't need to!).

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Nigel_N_Powers
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Message 8 of 26
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Re: Ash V a Evil Dead S2

Hi Josh

FYI, series 2 episode 2 also had awful sound quality.  Loud bits quiet and quiet bits loud.

Strange that this is exactly the same sound problem as series 1.

It took a few weeks to fix the sound on that series.

Please let me know when fixed, thanks.

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Message 9 of 26
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Re: Ash V a Evil Dead S2

Hello Nigel_N_Powers,

 

Josh_RW is away at the moment so I hope you don't mind me stepping in.

 

Is this the only episode you're trying to watch that is experiencing poor sound?

 

I have sent this off to be investigated so I will be in touch as soon as I have an update.

 

Kind regards

Rose
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MarcusF
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Message 10 of 26
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Re: Ash V a Evil Dead S2

I had a problem with the 1st episode as previously noted. I also experienced sound issues with the 2nd episode as well. (Both were HD versions).

I would say the 2nd episode was less noticeable overall than the 1st, but some of the action sequences grew so quiet they were almost inaudible.
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