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SallietheHutt
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Apps

Hi, I don't seem to be able to access Netflix or Youtube on my Tivo, does anyone know why?

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Re: Apps

Hi SallietheHutt,

A warm welcome to our community Smiley Happy

I'm sorry to hear you're having trouble access some of the Apps via TiVo® right now.  I'd like to help check this out for you.

Can you tell me a bit more about what's happening please?

*  Are the apps missing from the list?

*  Do you g et any errors when trying to use them?

*  Are they present but not loading etc?

If you can tell me more, I can help further.  Keep me posted.

Collette Smiley Happy


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Re: Apps

Hi Sallie,

Thanks for your reply Smiley Happy

There is a procedure you can do that will ensure that the TiVo® has all the latest updates.  If you can please carry out a service connection this may help resolve the issue.  To do this, follow these steps:

HOME > HELP & SETTINGS > SETTINGS > NETWORK > CONNECT TO MY VIRGIN MEDIA SERVICE NOW

This process usually takes around a few minutes to go through but can take up to 40 minutes.  If you can do this for me please and let me know if this has resolved the issue for you.  

I look forward to hearing from you.

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


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Message 2 of 6
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Helpful Answer

Re: Apps

Hi SallietheHutt,

A warm welcome to our community Smiley Happy

I'm sorry to hear you're having trouble access some of the Apps via TiVo® right now.  I'd like to help check this out for you.

Can you tell me a bit more about what's happening please?

*  Are the apps missing from the list?

*  Do you g et any errors when trying to use them?

*  Are they present but not loading etc?

If you can tell me more, I can help further.  Keep me posted.

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


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SallietheHutt
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Re: Apps

Hi Collette,

   When I go to all apps I only have 3 BBC apps there and if I go to channel guide and find Netflix or Youtube on there they just don't load. 

Thanks in advance for any help

Sallie

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Message 4 of 6
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Helpful Answer

Re: Apps

Hi Sallie,

Thanks for your reply Smiley Happy

There is a procedure you can do that will ensure that the TiVo® has all the latest updates.  If you can please carry out a service connection this may help resolve the issue.  To do this, follow these steps:

HOME > HELP & SETTINGS > SETTINGS > NETWORK > CONNECT TO MY VIRGIN MEDIA SERVICE NOW

This process usually takes around a few minutes to go through but can take up to 40 minutes.  If you can do this for me please and let me know if this has resolved the issue for you.  

I look forward to hearing from you.

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


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SallietheHutt
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Re: Apps

Hi Collette, 

     Sorry for delay, I have tried that and it hasn't worked. But I now have an error message showing up telling me to call them. So thats what I'll have to do on my next day off. Thanks for all your help, much appreciated

Sallie 😀

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Re: Apps

Hi Sallie,

Thanks for the update Smiley Happy

If the service connection hasn't worked, I will arrange for an engineer to call round for you.  I have carried out some checks remotely again and at present there is a signal issue now showing that needs resolving.

I will send you a private message to arrange for an engineer appointment.  Look for the purple envelope icon above.

Collette Smiley Happy


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