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marleymanuk
On our wavelength
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Ap52 error

Hi all
Noticed an issue with my old v+ box the other day, phoned up and replacement sent through yesterday. Have hooked it up called the number went through the bits with lady and she said within half hour it should be up and running.

About 8 hours later it's still not it had ap52 error and the online light is flashing

Downstairs box broadband and phone all good.

Can someone check my system please ?
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Superuser
Superuser
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Re: Ap52 error

Online light flashing means no upstream signal lock. This means the box cannot connect to Virgin's servers. I would call up again, as you may need an engineer out

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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Forum Team
Forum Team
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Re: Ap52 error

Hello marleymanuk,

 

Welcome to the community Smiley Happy

 

I have located your account and I can see a technician had already been booked so please let me know if you're still experiencing any problems.

 

Kind Regards

Rose
Forum Team


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