Total loss of service, no broadband, no TV, once again having to use a mobile phone for any service at all.
Phone call to support, ah you need an engineer, next one available is next Monday, yes 7 days.
try to explain it's an area fault and 5 other neighbours and the pub are affected, nope need an engineer 7 days. Really? Not the first time recently, been quite poor service locally. Last time they took us offline for a day after work on the local cabinet. We're constantly getting broadband disconnects, hd channels 'having difficulties, please try later'.
Top package, unreliable service yet pay huge amounts monthly. Be worth it if it was ever reliable for a whole month. Not sure what the alternative is but it's started me looking.
I'm really sorry to learn about the problems you're experiencing with your services at the moment, it's really not what we want.
As there are others experiencing the issue, I've sent you a private message requesting an up to date contact number. In case the issue can be resolved remotely. You can view that message by clicking the purple envelope on the top right of this page.
I'd love to hear how the appointment goes, we'll be here to help.