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essolfc
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All Sky Sports Channels (signal breakup and pixelation)

Hi,

I'm getting annoying audio breakup and image pixelation when watching sky sports channels only on the V+ Samsung box in one of the rooms. The Tivo box works fine and has no such issues.

Similar threads have suggested a possible issues with the power levels on the box.

Is anybody able to confirm if this is the case and if so what are my next steps to get this fixed?

Thanks,

Essolfc

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Re: All Sky Sports Channels (signal breakup and pixelation)

Hi essolfc,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your V+ box.

 

I've run a diagnostic on your equipment and I can see a drop in your input signal level that will need to be adjusted. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to take a look.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out



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Re: All Sky Sports Channels (signal breakup and pixelation)

Hi essolfc,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your V+ box.

 

I've run a diagnostic on your equipment and I can see a drop in your input signal level that will need to be adjusted. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to take a look.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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bagnallm
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Re: All Sky Sports Channels (signal breakup and pixelation)

Hi

 

I am also getting the same issue on SkySports, pixelating and the sound playing up

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essolfc
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Re: All Sky Sports Channels (signal breakup and pixelation)

My issue was resolved by a technician attending and swapping out the box. Hopefully an admin can let you know if your issue is same as mine with a drop in your input signal level and then they can arrange you an engineer to visit. I hope you get it fixed as quickly as possible as it's a pain to say the least!

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