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pinkmink
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Adding HD channels to my package

Hi there, I'm just trying to add the HD and Baby TV package to my bundle via the website. It says there's an error and I have to call. Has anybody successfully added extra channels to their package via their web account or is this an annoying way to make me speak to someone who will try and flog me things I don't want!

Thanks!

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mark79
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Message 2 of 7
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Re: Adding HD channels to my package

I was looking to see what the cost of adding a sports package might be and got the same message.
I hope it's only a temporary measure as it seems a backwards step not to be able to check before you buy.
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pinkmink
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Message 3 of 7
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Re: Adding HD channels to my package

Annoying isn't it when a simple task doesn't work properly!

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Forum Team (Retired) BenD_H
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Message 4 of 7
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Re: Adding HD channels to my package

Hi Pinkmink, 

 

Thank you for your comment in the Community and for sharing it for the first time, welcome in Smiley Happy

 

You should be able to activate this by giving the friendly Customer Care a call on 150/ 0345 454 1111 or even try our Web Chat. In the meantime, can you tell me if this produces an error code with this message? 

 

Stay in touch.

 

Ben


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pinkmink
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Message 5 of 7
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Re: Adding HD channels to my package

Hi Ben, thanks for the message.

Still no joy with the website, it's saying I have to call, which I will obviously have to do...just a bit of a faff when the option appears to be there on the web page.  I've attached the message I receive.

print.jpg

Thanks, Rob

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Forum Team (Retired) BenD_H
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Message 6 of 7
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Re: Adding HD channels to my package

Hey Rob, 

 

Oh crumbs, that's not what I had when I tried earlier. 

 

I hope that the team when calling in will be able to help you and be sure to pop a message back to me  Smiley Happy

 

All the best and stay in touch.

 

Ben


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frank_gm
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Message 7 of 7
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Re: Adding HD channels to my package

Do you have a loyalty discount, a special deal, a promotion, etc? If so then you have to phone in as any change you make can affect your current deal.

 

Nice to be able to post again, after their mistake (removed by the Censorship team).
¡No Pasarán!
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